Support

Everything you need to know about shipping, returns and your order. If the answer is not here, email us and we will sort it out.

Order Processing

Orders are processed within 24 hours, Monday to Friday.

Delivery Time

7-12 business days to your door within the United States.

Returns

30-night sleep trial. Not for you? Return it for a full refund.

FREE SHIPPING on every order over $90  ·  Flat $6 shipping below that

Frequently Asked Questions

When will my order ship?

We process and dispatch orders within 24 hours on business days. You will get a tracking link by email as soon as your parcel is scanned by the carrier.

How long does delivery take?

Standard delivery inside the United States takes 7-12 business days from dispatch. Remote addresses can take a few days longer.

Is shipping free?

Shipping is free on every order over $90. Both bundle options qualify automatically. Orders under $90 pay a flat $6 rate at checkout.

How do the bundle offers work?

Pick your bundle on the product page and the discount is applied to your cart automatically. Buy 1 Get 1 50% Off takes 25% off two pillows. Buy 2 Get 1 Free takes 33% off three pillows.

What is your return policy?

Sleep on it for 30 nights. If it is not right, email us within 30 days of delivery for a full refund. The pillow must be in resellable condition with its cover.

Can I change or cancel my order?

Email us within 12 hours of ordering and we will change or cancel it. After it ships we cannot recall the parcel, but you can still use the 30-night trial.

How do I wash the pillow?

Unzip and machine wash the cover cold, tumble dry low. Never wash the memory foam core - spot clean it and let it air dry fully.

It feels firm at first. Is that normal?

Yes. Memory foam needs a few nights to break in and mold to your neck. Most customers say night three is when it clicks. Give it a week before you decide.

Still need help?

Email us and a real person replies within 24 hours. Include your order number so we can pull it up right away.

Email Support